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To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Make sure your email is correct so you can receive the tracking number.  Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a refund.

 Shipping fees are non-refundable. If you refuse any shipments from, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. We do ship to PO Boxes via USPS.

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service. Blaq Elephant does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered. 

Just a reminder that you will receive your order 7-14 business days from the date that it is shipped out, not necessarily from the date that it is placed.  Our shipping is definitely faster but we leave wiggle room for any mishaps. Please make sure your billing and shipping address is the same. If it isn't it will delay your package and proper verification will be required. This is just an estimate, and doesn't include weekends or holidays.  When your order has been shipped, you will receive am email with tracking information. Please allow time for your tracking to update. We do have cases where the tracking may not update but will still arrive on time.